Services

COMPREHENSIVE SERVICE THAT WILL LEAVE NO WISH UNFULFILLED

The Mall of Switzerland places the utmost importance on comprehensive services, especially tailored to suit the needs of our visitors. This includes a high-performance delivery service in conjunction with the Swiss Post Office, which you can use to deliver your purchases to your door - especially handy if you arrived using public transport or if you want to enjoy the leisure area after your shop.

 

Find out more about our services at the service point at the mall’s main entrance. The following points cover the most important services and amenities:

 

  • Direct accessibility from four parking levels
  • Covered connection from the SBB train station (Buchrain) and bus station (Fildern)
  • Parking ticket machines on all parking levels
  • Electric car charging stations
  • Electric bike charging stations
  • Mobile phone charging stations
  • Cash and banking machines
  • Reception
  • Tourism service
  • Ticket service
  • Voucher service
  • Delivery and pick-up service
  • Umbrella service
     
  • Lockers and coat check
  • Gift wrapping service
  • Free customer toilets on all levels
  • Childcare
  • Children’s trolleys and wheelchairs
  • Modern signposting system
  • Generous leisure offerings inside and outside
  • Lots of seating and waiting areas
  • Mall newspaper and newsletter
  • WiFi everywhere

home delivery service

In cooperation with Swiss Post, the mall offers an innovative and free delivery service with which you can have your purchases brought home comfortably.

Simple processing
You hand in your carrier bags at the service point and are happy that your purchases will be delivered to your home. You receive your shopping bags at home. If you are not present at this time, the purchases will be deposited in front of the house or apartment door. 

«Same Day regional»
Two carrier bags / containers / packages of max 10 kg and 40 cm x 32 cm x 20 cm per customer

Delivery within a radius of 20 km (see delivery area)                              

  • Monday to Friday
    Handing in until 17.30 o'clock
    Delivery between 18.30 and 21.00 o'clock
  • Saturday    
    Handing in until 15.00 o'clock
    Delivery between 16.30 and 20.00 o'clock

Specifics
Only goods purchased in the Mall of Switzerland will be accepted for delivery. Personal items such as luggage, backpacks, valuables, etc. are not transported. Strong temperature fluctuations during transport are possible, therefore we cannot assume any liability for maintaining the cold chain for chilled products. No goods classified as dangerous goods (e.g. fireworks, explosive substances, acids etc.) may be dispatched. The customer is responsible for perfect packaging. Packing and stuffing material is available at the service point. The Mall of Switzerland and Swiss Post accept no liability for damage of any kind. Delivery is made by Swiss Post CH AG. Please read the general terms and conditions of the home delivery service on the delivery order. 

Free of charge on revocation / Maximum two carrier bags per person / day

Area of delivery «Same Day Regional»
6000 Luzern, 6010 Kriens, 6012 Obernau, 6014 Luzern Littau, 6015 Luzern Reussbühl        
6020 Emmenbrücke, 6023 Rothenburg, 6026 Rain, 6030 Ebikon, 6032 Emmen
6033 Buchrain, 6034 Inwil, 6035 Perlen, 6036 Dierikon, 6037 Root, 6038 Gisikon
6038 Honau, 6043 Adligenswil, 6044 Udligenswil, 6045 Meggen, 6047 Kastanienbaum
6048 Horw, 6052 Hergiswil, 6274 Eschenbach

CLICK & COLLECT

"Click & Collect" makes it possible to order products from the individual shops via their websites directly to the mall service point for convenient collection, for example on the way back to the car park or after work. This service can be used via Swiss Post and DPD. We have additional cloakrooms right next to the service point. Just put on the ordered goods and decide right away what is to be returned. The complete process can be handled by our service point.

 

The post office, PickPost - that's how it works:

  • Register on post.ch/login and create a customer login
  • Define your PickPost location via your personal Post Login: Mall of Switzerland
  • You will receive a user ID from Swiss Post
  • For the next online order, enter the following address with your personal user ID.

Anrede Vorname Name
PickPost Ihre User ID
Ebisquare-Strasse 1
6030 Ebikon

  • Your parcel arrives at the Mall of Switzerland and can be picked up at the service point.

 

DPD, pick-up - that's how it works:

  • You are not at home during delivery of your DPD parcel?
  • You can easily select your reception option online at meindpaket.ch
  • Enter your package number and select the Mall of Switzerland pick-up location
  • Your parcel arrives at the Mall of Switzerland and can be picked up at the service point.

Weitere Services

Mobile phone charging stations

You're on the road, want to make another important call, but the battery's dead. Who hasn't? In the mall, visitors can recharge their mobile phone or tablet free of charge at the charging stations. While you're shopping, your device will be fully charged in less than an hour. The mobile phone charging stations are located in all Zip-Save cloakrooms and at the infopoint. In addition, all sofas in the mall have extra connections where your device can be charged.

Electric car charging stations

The Mall of Switzerland has charging stations for electric vehicles at your disposal. Use your visit to the mall to recharge your e-car or e-bike. The e-fuel stations are located in the Mall car park and are freely accessible. The plugs at the charging points are compatible with common electric vehicles. Up to 4 e-vehicles can be charged simultaneously at the charging stations. You do not need to make an appointment.


You can find out more about the services at the service point at the main entrance of the mall. Among the most important services and amenities are the following:

  • Direct access from four parking levels

  • Covered connection to SBB railway station (Buchrain) and bus stop (Fildern)

  • Parking machines on all car park floors
  • Electric car charging stations

  • E-Bike charging stations

  • Mobile phone charging stations

  • ATMs and cash dispensers

  • Postomat

  • Reception

  • Tourismus service

  • Ticket service

  • Voucher service

  • Delivery and collection service

  • Umbrella service

  • Lockers and cloakrooms

  • Free customer toilets on all floors

  • Childcare

  • Children's shopping trolleys and wheelchairs

  • Modern signposting system

  • Spacious indoor and outdoor areas

  • Many seating and waiting areas

  • Mall-Newsletter

  • Comprehensive WIFI

  • Gift Wrapping Station