All Center Services at a Glance
Info Point
Welcome to the customer information desk at Mall of Switzerland. At the info point in Mall 1st floor, you’ll receive expert information about your visit – where to find the store you’re looking for, a specific item, and much more.
We’re happy to help with any questions or concerns. Customer information is open during regular opening hours.
If you have questions, contact our info point team at +41 (0)41 349 60 00 or at info(at)mallofswitzerland(.)ch.
Personal Shopping
Stylist Leandra Deck helps both women and men find the ideal outfit for any occasion. The color and style consultant takes your personal presence into account and rounds off the comprehensive fashion consultation with valuable tips. The goal is to showcase your personality in the best possible way and highlight your strengths.
More info: Personal Shopping Mall of Switzerland
Charging Stations
Mobile Phone Charging Stations
Mobile phone charging stations are located in all Zippsave cloakrooms and at the info point in the Mall, 1st floor. You’ll also find extra outlets at all relaxation zones in Mall of Switzerland where your device can be charged. Relaxation zones are located on every floor.
Electric Car Charging Stations
Mall of Switzerland provides charging stations for electric vehicles. These can be activated via the public charging network “MOVE” (with MOVE-Mobility customer card or according to on-site instructions via mobile app, QR code, or website) . Use your visit to the Mall to charge your electric car or e-bike. The charging stations (car) are located in the parking garage and are freely accessible. Up to four electric vehicles can be charged simultaneously at the charging stations. No advance registration required. The charging station for your e-bike is located in the Mall ground floor (bike storage). The plugs at the charging points are compatible with the most common connections.
Please use the available parking spaces at the electric car charging stations only for active charging.
ATMs and Bank Machines
LUKB ATMs – Mall ground floor (opposite Migros/Denner)
At Mall of Switzerland, you can withdraw Swiss francs and euros at the Lucerne Cantonal Bank ATM during store opening hours.
Lockers and Cloakrooms
At Mall of Switzerland, you don’t have to carry your full bags around. Store your purchases or personal items for free in our lockers. Lockers are located on the ground floor at the Ebisquare entrance, in Mall 1st floor, and Mall 3rd floor.
Free cloakrooms are also available at the entrance to MedCenter, at exit P2, and at the SBB exit on the ground floor.
Terms of Use for Cloakrooms and Lockers
1. Liability
Use of cloakrooms and lockers is at your own risk. No liability is assumed for the contents of stored items such as bags.
2. Use
Money, valuables, official documents, animals, perishable or hazardous items and substances, as well as open containers with beverages and food may not be stored in cloakrooms and lockers. There is no entitlement to long-term use.
3. Opening and Clearing
Cloakrooms and lockers are cleared daily by security after the center closes. If not cleared after center closing, the items contained will be kept in the lost and found for up to one week after discovery and disposed of after the deadline expires. No express eviction notice or prior notification is required.
4. Acknowledgment
Cloakroom and locker users acknowledge the above provisions as binding by using a cloakroom or locker.
Center Management Mall of Switzerland, January 2021
Gift Cards
Mall of Switzerland gift cards are the perfect gift for any occasion. They can be redeemed at numerous shops, restaurants, and shopping and leisure areas.
You can choose between a standard gift card available at the info point on the 1st floor, or a personalized gift card. You can create this at the gift card machine on the ground floor or conveniently order it online in the web shop. With a personal design, you’ll create a very special surprise.
You can purchase your gift card online at the following link.
Lost and Found
Did you forget, lose, or find something at Mall of Switzerland? Lost items are kept at the info point in the Mall, 1st floor.
If you have questions, contact our info point team at +41 (0)41 349 60 00 or at info(at)mallofswitzerland(.)ch.
Click & Collect
“Click & Collect” allows you to order products from individual shops via their website directly to the Mall’s info point, then conveniently pick them up, for example on your way back to the parking garage or after work. This service can be used via Post and DPD.
The Post, PickPost location – how it works:
- Register at post.ch/login and create a customer login
- Set your PickPost location via your personal Post login: Mall of Switzerland
- You’ll receive a Post user ID
- For your next online order, enter the following address with your personal
- user ID.
- Title First Name Last Name
- PickPost Your User ID
- Ebisquare-Strasse 1
- 6030 Ebikon
DPD, Pick-up – how it works:
You’re not home during delivery of your DPD package?
Online at meindpdpaket.ch you can easily choose your delivery option.
Enter your package number and select the pick-up location Mall of Switzerland.
Your package will arrive at Mall of Switzerland and can be picked up at the info point.
Post / Mail
The mailbox (Post) is located directly in front of Mall of Switzerland, at the bus stop “Fildern” in the direction of Lucerne.
We also offer the PickPost service from Swiss Post. With PickPost, you can have packages and registered letters conveniently delivered to our location and pick them up during our opening hours – even if you don’t want delivery to your home address or aren’t home during the day.
Children's Play Area
Paradise conditions: At Kaleidoskop Children’s Play Area, play, fun, and activity await you on 1,500 m2.
More info here
Restrooms
On every floor of Mall of Switzerland, you’ll find spacious and modern restroom facilities for ladies and gentlemen. Wheelchair-accessible restrooms are also available for people with limited mobility.
Wheelchair Rental
A wheelchair can be reserved and borrowed for free at the info point, Mall, 1st floor. Accessible toilets for people with reduced mobility are also available on every floor.
Changing and Nursing Room
Changing and nursing rooms are available in Mall ground floor and Mall 3rd floor.
Defibrillator Locations
In case of emergencies, you’ll find our defibrillators at the following locations:
- Mall Ground Floor: at the parking garage entrance, by the parking payment machines in P0
- Mall 1st Floor: at the information point and at the entrance from P2 into the mall
- Mall 2nd Floor: at the entrance from P4 into the mall
- Mall 3rd Floor: at the entrance from P6 into the mall
- Leisure Building Ground Floor: in the foyer before the entrance to the fitness area
Attention: 24/7 is only accessible at the parking payment machines in P0!
Comprehensive Wi-Fi
At Mall of Switzerland, you can use our free Wi-Fi everywhere. Simply and securely log in and enjoy our fast internet connection throughout the building.
Parking
The Mall of Switzerland parking garage has approximately 1,600 spaces. Disabled parking spaces and family parking spaces are available on all parking levels.
Parking garage rates
| Time | Cost in CHF |
| 0–3 h | 2.00 |
| 3–4 h | 3.00 |
| 4–5 h | 5.00 |
| 5–5.5 h | 8.00 |
| 5.5–6 h | 11.00 |
| Each additional hour – up to max. CHF 30.00 per day | 6.00 |
Motorcycles can drive past the barrier on the side and may be parked for free in the designated motorcycle parking spaces on parking level 0. A parking ticket is not required. A parking ban applies to motorcycles on the rest of the Mall of Switzerland premises.
The parking garage is open for you 24 hours a day!
Professional Car Cleaning and Car Care
We’ll make your car look like new again while you shop or dine.
Leave the care of your vehicle to us. A well-maintained vehicle conveys reliability and confidence. Regular care and cleaning also reduces the depreciation of your vehicle.
Services
Hand exterior wash, interior cleaning, paint preparation and care, paint sealing, fabric seat cleaning including stain removal, cleaning and care of leather seats, odor neutralization, and much more.
Center Information
With 65,000 square meters of total rental space, Mall of Switzerland is the second-largest shopping and leisure center in Switzerland. Its own train and bus stop, a highway connector leading directly to the parking garage, and a large bicycle parking facility make the Mall one of the most accessible shopping centers in Switzerland.
The forward-looking concept combines an attractive mix of shops, dining establishments, and exceptional leisure and sports offerings, including the largest children’s play area in a shopping center, Switzerland’s first indoor surf facility, Switzerland’s largest IMAX cinema screen, and a multiplex cinema with 12 theaters. The over 80 tenants of Mall of Switzerland employ more than 1,000 staff members.
House Rules
To ensure you feel comfortable with us, it’s necessary that certain things are regulated. The following points apply to the entire center premises including outdoor areas.
- Smoking is generally prohibited in indoor areas. Smoking is only permitted in designated areas of the terrace (3rd floor).
- Consumption of alcoholic beverages outside of dining establishments is prohibited.
- Begging and soliciting are not permitted.
- Selling goods, playing music, playing recordings, performances, and events are not allowed without written permission from center management.
- Written permission from center management is required for distributing advertising material, posting posters, customer surveys, photography, filming, etc.
- Roller skates and inline skates, skateboards, bicycles, etc. may not be ridden/used on the entire premises for safety reasons. Furthermore, bicycles may not be pushed through the shopping arcade.
Exceptions require the approval of center management. - Dogs must be kept on a leash; dog owners must clean up any mess themselves.
- Sitting is only allowed on the seating provided, not on stairs or on the floor.
- Permanent occupation of seating or sleeping on seating is not allowed.
- Deliberate soiling, damage, or misuse of center facilities, including in common areas such as restrooms, sanitary rooms, etc., will result in a center ban. Civil and criminal consequences are reserved.
- Remaining after being asked to leave Mall of Switzerland by center management or their representatives can be prosecuted as trespassing.
- Visitors’ behavior must not hinder, harass, or endanger third parties. Violations can be prosecuted as trespassing.
- Disposing of waste and refuse on the entire premises and in the parking garage is prohibited. Violations will be prosecuted and any additional costs will be charged to the offender.
- Instructions from Mall of Switzerland staff must be followed in all cases.
- The center is video-monitored.
We wish you a pleasant stay at Mall of Switzerland.
You can view the house rules here as a PDF file.
More Info?
If you have more questions, feel free to contact us.
Center Management
Welcome to center management.
You’ll find us on the 4th floor of Mall of Switzerland. A team of specialists in marketing, facility management, leasing, property management, and tenant coordination takes care of the concerns of our customers and visitors.
For an appointment, we’re happy to help at +41 (0)41 349 60 01.
We’re available by phone Monday to Friday from 9:00 AM–12:00 PM and 1:30 PM–5:00 PM (excluding holidays).
Mall of Switzerland
Center Management
Ebisquare-Strasse 1
6030 Ebikon
Tel. +41 (0)41 349 60 01
info(at)mallofswitzerland(.)ch
Center management of Mall of Switzerland is represented by:
Multi Switzerland AG
Ebisquare-Strasse 1
6030 Ebikon
Switzerland
Tel. +41 (0)41 349 60 01
www.multi.eu
