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Leisure building: Closed
Service Center
Service Center
Our services at a glance

Center Services

Center Services

  • Infopoint

    Infopoint

    Welcome to the customer information counter of the Mall of Switzerland. The Infopoint is located on Mall’s 1st floor and is where you’ll find expert advice to help you make the most of your visit – where to find a specific shop, a special item and much more. 

    Please don’t hesitate to come to us with questions or concerns – we’re happy to be of assistance. Our customer information counter is open during the Mall’s regular opening hours.

    Mall map
  • Servicepoint

    Servicepoint

    Our Servicepoint team, located on the Mall’s ground floor by the Ebisquare entrance, is at your disposal from Monday to Saturday during the Mall’s regular opening hours. We are be happy to be of assistance and will do what we can to fulfil your wishes.

    We offer the following services at our Servicepoint:

    • Pushchair, wheelchair, tricycle, umbrella and powerbank rentals
    • Lost and found, gift cards, Click & Collect and a gift wrapping station
       

    If you have any questions, please get in touch with our Servicepoint team on +41 (0)41 349 60 00 or by sending an e-mail to info@mallofswitzerland.ch.

  • Charging stations

    Charging stations

    Mobile phone charging stations

    You’ll find mobile phone charging stations in all Zippsafe locker facilities and at the Infopoint located on the Mall’s 1st floor. All lounge areas in the Mall of Switzerland also feature extra jacks where you can charge your devices. Lounge areas are located on every floor.

    Electric vehicle charging stations

    The Mall of Switzerland is happy to provide you with free access to electric vehicle charging stations. Use your Mall visit as a chance to recharge your electric car or e-bike. Electric charging stations (for cars) are located in the car park and are freely accessible. Up to four electric vehicles can be charged simultaneously at the electric charging stations. You do not need to reserve time in advance. You’ll find an electric charging station for your e-bike on the Mall’s ground floor (bike garage). The plugs at the charging points are compatible with most standard types of sockets.

  • Automated teller machines (ATMs)

    Automated teller machines (ATMs)

    LUKB Bancomat (ATM) – ground floor (across from Migros/Denner) & the Mall’s 3rd floor

    You can use Luzerner Kantonalbank’s ATM at the Mall of Switzerland to withdraw Swiss francs and euros during shop hours. 
    www.lukb.ch

    Postomat (ATM) – on the Mall’s ground floor (across from Migros/Denner)

    The Postomat is located on the same level as Migros, namely on the ground floor of the Mall of Switzerland.
    www.postfinance.ch

  • Lockers and cloakrooms

    Lockers and cloakrooms

    You don’t have to haul bags full of your purchases around with you at the Mall of Switzerland. Use one of our complementary lockers to put your purchases or personal belongings in safe storage. The lockers  are located on the Mall’s  ground floor by the Ebisquare entrance as well as on the 1st and 3rd floors.

    We also provide free cloakrooms, which can be found to the right of the Servicepoint.

  • Gift cards

    Gift cards

    Fun leisure and shopping activities make a perfect gift!

    Gift cards from the Mall of Switzerland make a perfect gift, regardless of the occasion, and can be redeemed at any of the shops as well as the businesses in the Mall’s retail and leisure areas. The choice is yours: a Mall of Switzerland gift card, which can be purchased and topped up at our Servicepoint on the ground floor of the Mall or at the Infopoint on the 1st floor, or a card with a customised design for your specific occasion. Is that more what you had in mind? Then use our special gift card vending machines. There you can select a card with a personalised design – one guaranteed to put a smile on anybody’s face. 

    Have fun!

    Order gift cards online

    Order your gift card now. Use this link to purchase gift cards:

    Order here

    REQUEST AMOUNT

    Do you want to know how much credits you have on your giftcard ? Just enter the number on your card.

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    Information about your gift card

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  • Lost & found

    Lost & found

    Have you forgotten, lost or found something at the Mall of Switzerland? Any items found are kept at the Servicepoint on the ground floor of the Mall.

    If you have any questions, please contact our Servicepoint team on Tel. +41 (0)41 349 60 00 or by writing to us at info@mallofswitzerland.ch.

  • Umbrella service

    Umbrella service

    Umbrellas are available for purchase for only CHF 4.90 at the Servicepoint on the ground floor of the Mall. 

  • Click & Collect

    Click & Collect

    “Click & Collect” lets you order merchandise from the websites of the individual shops for delivery to the Mall’s Servicepoint. That way, you can pick them up at your convenience on your way to the car park or after work. This service is available through the Swiss Post and DPD.

    How the Swiss Post’s PickPost location works:

    • Register at post.ch/login and create a customer login
    • Use your personal Swiss Post login to define your PickPost location: Mall of Switzerland
    • Swiss Post will assign you a User ID
    • The next time you place an online order, enter the following address along with your personal
      • User ID
      • Title First name Surname
      • PickPost your User ID
      • Ebisquare-Strasse 1
      • 6030 Ebikon

    How DPD Pickup works:

    Will you be away from home when DPD delivers your parcel?
    Then go online to meindpdpaket.ch where you can select your delivery option of choice.
    Enter your parcel number and select the Mall of Switzerland as the Pickup location.
    Your parcel will be delivered to the Mall of Switzerland and can then be picked up from the Servicepoint.

  • Post/letters

    Post/letters

    The (Swiss Post) letter box is located right in front of the Mall of Switzerland, near the “Fildern” bus stop with departures to Lucerne.

  • Childcare

    Childcare

    According to the operator, the Kinderland is currently closed. For information please contact the operator directly.

    To ensure that shopping at the Mall of Switzerland is a fun experience for children, too, Kinderland has an indoor play area offering 1,500 square metres of space where kids can run around, play and learn (located on the Mall’s 3rd floor). Switzerland’s largest Kinderland playground features a unique concept. A name like “Kaleidoskop” promises children a chance to immerse themselves in a more colourful world. “Kaleidoskop” Kinderland has several different thematic areas, all of which recreating typical aspects of Switzerland.

    A name like “Kaleidoskop” promises children a fascinating world of experiences. There, you’ll find both competent, comprehensive childcare plus a cool indoor adventure playground divided into two separate areas: “Mini-Land” for newborns and toddlers and “Maxi-Land”, which offers a fantastic world of excitement for children ages five and up. Games, fun and exercise are guaranteed!

    Prices:

    Baby - Land 0 - 2 yearsUp to 90 minutesCHF 13.90; after that, another CHF 2.- for every additional ¼ hour
    Mini - Land 2 - 5 yearsUp to 60 minutesCHF 9.00; after that, another CHF 2.- for every additional ¼ hour
    Maxi - Land 5 - 12 yearsUp to 60 minutesCHF 9.00; after that, another CHF 2.- for every additional ¼ hour

    Here, celebrating a child’s birthday party is child’s play! 

    What better way to celebrate a child’s birthday than with a party at Kaleidoskop Kinderland, surrounded by his or her very closest friends? For further information please contact:

    Tel. +41 (0) 41 552 28 25 oder info@kalido.ch

    Mall map
  • Restroom

    Restroom

    Spacious, contemporary WC facilities for men and women are located on every floor of the Mall of Switzerland. Wheelchair-accessible toilets are also available for people with limited mobility.

  • Wheelchair rental

    Wheelchair rental

    Wheelchairs can be reserved at the Servicepoint on the ground floor and rented at no charge. 

  • Baby changing facilities and nursing room

    Baby changing facilities and nursing room

    You’ll find baby changing facilities and nursing rooms on the ground floor and 3rd floor of the Mall.

  • MedCenter

    MedCenter

    MedCenter AG is a surgery (doctor’s office) that provides a full array of general practitioner services to patients both with and on a walk-in basis.

    Two to three physicians are on duty at all times to provide consultations in six stylish rooms and a well-equipped emergency room. The surgery has its own high-tech lab, a digital X-ray machine and a well-stocked chemist’s. 

    The surgery in the Mall of Switzerland is located on the ground floor (to the left of the main entrance) and can be accessed directly from outside the Mall through a separate door. Another door is located next to the Servicepoint on the ground floor.


    Praxis Mall of Switzerland
    Mall of Switzerland
    Ebisquare-Strasse 1/16
    6030 Ebikon

    Tel. +41 (0) 41 227 07 07

    mall@praxis.medcenter.ch

    Mall map
  • Defibrillator locations

    In the event of an emergency, you can find our defibrillators at these locations:

    • Mall ground floor: Servicepoint and next to the car park registers on P0
    • Mall 1st floor: Infopoint and at the entrance from P2 to the Mall
    • Mall 2nd floor: Entrance from P4 to the Mall
    • Mall 3rd floor: Entrance from P6 to the Mall
    Mall map
  • Photo studio

    Photo studio

    Have you ever seen a photography studio, copy shop, maker of giftware and shirt printer in a shopping mall? We hadn’t either, until recently. CLICK STAR® is truly Switzerland’s first retailer to offer such a wide range of products and services right on site in a shopping mall – made while you wait so you can take them home with you.

    For further information please contact:

    CLICK STAR® Mall of Switzerland, Tel. +41 (0) 41 440 01 71 or send an e-mail to info@clickstar.ch

     

    CLICK STAR® is located on the Mall’s ground floor next to DENNER.

    Mall map
  • Mall-wide Wi-Fi

    Mall-wide Wi-Fi

    Every area of the Mall of Switzerland features free Wi-Fi service for your convenience. Login is quick and secure, after which you can enjoy our fast Internet connection throughout the entire building

  • Parking

    Parking

    The Mall of Switzerland’s car park has more than 1,600 parking spaces. Parking spaces for disabled visitors and families are available on all levels of the car park.

     

    Car park prices

    TimeCost in CHF
    0 – 3 h 2.00
    3 – 4 h 3.00
    4 – 5 h 5.00
    5 – 5.5 h 8.00
    5.5 –6 h11.00
    Every additional hour - up to a maximum of CHF 35.00 6.00

    The car park is open 24 hours a day for your convenience!

     

     

  • Eco-friendly car wash service

    Eco-friendly car wash service

    Eco-friendly, water-saving car wash and valet service in the car park of the Mall of Switzerland. 

    If you’re interested in taking advantage of our car wash services, we recommend scheduling them during another appointment, shopping trip or while you’re working. We clean your vehicle inside and out and apply a high-tech nano sealant to the paint. Give our eco-friendly cleaning method a try on car park level 0 (P0).

    SwissGreenLine services:
    Car wash, car cosmetics (valeting), interior valet, exterior valet, nano-wax sealant (polished by hand), rim cleaning, sanitisation (odour removal), animal hair removal, spot removal (water-based seat cleaning).

     

    SwissGreenLine price list

    Mall map
  • Information about the Mall

    Information about the Mall

    Covering a total floor space of 65,000 square metres, the Mall of Switzerland is the second-largest shopping and leisure center in Switzerland. With its own train and bus stop, a motorway exit leading directly to the multi-level car park and a large bicycle parking facility, the Mall one of the best-connected shopping centers in Switzerland.

    The Mall’s forward-looking concept brings together an attractive mix of shops, restaurants and remarkable leisure and sport facilities including the largest Kinderland indoor playground in a shopping center, the first indoor surfing facility in Switzerland, the largest IMAX screen in Switzerland and a multiplex cinema with 12 screens. The Mall of Switzerland’s more than 80 tenants employ more than 1,000 people.

  • Mall rules

    Mall rules

    Dear Guests to the Mall of Switzerland,
     
    We want you to feel at home when you visit, but for that to happen, we first have to set a few things straight. The following rules apply to all shopping center grounds, including the areas outside the building.

    1. No smoking is allowed anywhere inside the building. Smoking is only permitted in the specially designated areas on the terrace (3rd floor).
    2. No alcoholic beverages may be consumed anywhere outside the Mall’s restaurants and other establishments where food and drinks are served.
    3. Begging and pets are not allowed.
    4. No peddling, busking, playing of pre-recorded music, presentations or events are allowed without the written permission of Center Management.
    5. The written permission of Center Management is also required in order to pass out advertisements, hang posters, conduct customer surveys, take
      pictures, make videos, etc.
    6. Roller skates, inline skates, skateboards, bicycles, etc. may not be ridden/used anywhere on the property for reasons of safety. Bicycles may not be pushed through the mall, either. Exceptions to these rules are subject to the approval of Center Management.
    7. Dogs must be kept on a lead and any messes must be cleaned up by the dog’s owner.
    8. Guests may only sit in the seating areas provided; sitting on stairs or the floor is not permitted.
    9. Seating areas must not be occupied for extended periods of time and may not be used for sleeping.
    10. Anybody who engages in vandalism, malicious damage or the misuse of the Mall’s facilities, including those in public areas such as WCs, sanitary facilities, etc. will be banned from the Mall. We reserve the right to initiate proceedings under civil and/or criminal law.
    11. Anybody found on the grounds of the Mall of Switzerland after having been removed from the facility by Center Management or its agents can be prosecuted for trespassing.
    12. Our visitors may must neither hinder nor harass nor endanger third parties through their conduct. Violations may be punished as trespassing.
    13. The disposal of waste and rubbish is prohibited on the entire grounds and in the car park. Violations will be punished and any additional costs will be passed on to the party responsible.
    14. Any instructions given by Mall of Switzerland staff must be followed at all times.
    15. The Mall is monitored by video surveillance cameras.

         

    We hope your visit to the Mall of Switzerland is a pleasant one.

     

    Please click here to view our Mall rules in PDF format.

Center Management

Welcome to Center Management. You’ll find us on the 4th floor of the Mall of Switzerland. We are a team of marketing, facility management, leasing, property management and tenant coordination specialists that attends to the needs and concerns of the Mall’s customers and guests.

Please feel free to call us on +41 (0)41 349 60 01 to schedule an appointment.

Mall of Switzerland
Center Management
Ebisquare-Strasse 1
6030 Ebikon

Tel. +41 (0)41 349 60 01
info@mallofswitzerland.ch

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